General Questions

You must be at least eighteen (18) years of age in order to open an account and play in Dendera Casino.

To receive a promotion, you must claim it BEFORE making a deposit. To claim your bonus simply click the Claim button found in your cashier.

To receive the Refer-a-Friend bonus, please log into the casino software and visit the Cashier. In the Cashier section you will find the Refer-a-Friend link. Click on this link and enter in the email addresses of all of the friends you wish to invite. In order for you to earn the Refer-a-Friend bonus, your friends must sign up for a real account and make a deposit (and wager) of at least $50. In order for us to know that your friend was referred by you, they must click on the link provided in their Refer-a-Friend email.

4. There are several reasons as too why a bonus was not applied to your account:

• If the bonus was requested AFTER the deposit was made, a representative will need to credit your account manually.
• If the bonus you requested is limited to specific players (1st, 2nd depositors, players that we referred by an affiliate), you can choose one of the other promotions that we offer to our players.
• If the games that you usually play are excluded on this bonus.
• If the bonus you requested is not valid or has expired (such as weekend bonuses)
• Remember that the bonus should appear in your account instantly if there is no problem. If you require assistance, please contact support BEFORE you start wagering the deposit.

There is only one possible option. You have not completed the wagering requirements on the bonus. The wagering requirements for a bonus can be found under Terms and Conditions and Promotions and in the Cashier.

When claiming a bonus you are asked to wager (place bets) your deposit & bonus a certain amount of times before you are able to cash out. Wagering requirements for Slots bonuses are usually X times the deposit and bonus amount. For example: A promotion with 30X wagering looks like this: You deposited $100, redeemed 100% bonus and received $100, your wagering requirements will be: ($100 + $100) x 30 = $6000. It does not mean that you need to deposit or win $6000. The total amount of the bets that you place should be $6000. If you are playing Slots and betting $1 a spin, you will need to spin 6000 times to complete the wagering requirements. After you have met wagering requirements, your winnings should be cashable, depending on the Promotional terms and conditions.

You can find out which games are excluded from the bonus under 'Conditions' when claiming the promotion. Wagering on restricted games does not count towards the fulfilment of the wagering requirements and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request. Please be sure to read the Conditions of the promotions you claimed in order to avoid disappointment.

The software allows only one account per household and will block additional accounts automatically. To prevent fraud, a credit card can be used to fund only one account and if used on several accounts, the system will freeze them automatically. In order to open an additional account with us, we ask to contact our Customer Service Department at support@denderacasino.com

We welcome players from most countries. Our blocked country list can be found here:

Our software is case sensitive and both username and password should be entered exactly as registered. If you are sure you entered the correct username and password and still cannot log in, please come to live chat for further assistance.

We offer different payment solutions available for players to deposit:

• ClickandBuy
• Click2Pay
• Neteller
• EcoCard
• Moneybookers (Skrill)
• Visa
• MasterCard
• Use My Bank

To withdraw your winnings go to the "cashier" section and follow the user-friendly instructions.

Unfortunately we cannot give you information on taxes and it is best to check laws in your jurisdiction.

We are located in Curacao, Netherland Antilles. It is an island in the Caribbean Sea next to Venezuela coast, located southeast of the Virgin Islands.

In order to play at Dendera Casino, you must first open an account and register your personal information. Note: All details must match your details as they appear on your ID and due diligence documents. Note 2: Some email providers block emails from online gambling companies or forward them to your Spam folder. To make sure you receive all updates and responses, please add support@denderacasino.im to your contact list. (Hotmail, Verizon, Comcast, MSN, Yahoo).

Please visit our website to play our Flash version or to download our free software. To download the software, click on Download. In the pop-up window that launches, please select 'Run' to start the SmartDownload.exe. Once the file has run, kindly follow the on-screen instructions to register your account. When finished, the file will be saved as an icon on your desktop with the name "Dendera Casino".

To play, double- click the Dendera Casino icon and insert your username and password (note: software is case sensitive, so both username and password should be entered as originally registered). You will then be able to play!

DenderaCasino offers a fun version to its players in which they can play all the games offered in the real version without betting real money. To play for FUN, simply choose it when logging into the casino.

If this is your first time using a credit card to deposit into your Dendera account, the card may need to be registered manually by our CS operators, please contact them and they will register your card and can also perform a manual deposit. Please note that it may take up to 1-2 hours after registration before the card is verified and you can use it to deposit.

Unfortunately, some Email providers block Email messages coming in from malicious sites so effectively that messages from DenderaCasino get blocked and screened in the process. These mostly include the following: Comcast, Yahoo, Hotmail, MSN, AOL and Verizon.

Software malfunctions at times. We have developed extremely stable software, however it may still crash or freeze due to an error or because the computer the player is using has a technical problem. We have installed a safety feature which not only records your games (so we can restore play to the exact position you were in before the failure) and also retain the balance at the moment the software crashed. Please note that the balance may be a bit different because the round you were playing may have ended without you seeing it, as a win or loss.

The random Progressive Jackpot is a jackpot that grows as players bet across all Rival powered casinos. The huge cash prize grows until it is won. To win the Progressive Jackpot, you need to play any of the Progressive Games. Once a jackpot is won, the pool is restored and it starts to build up again.

Choose your email service provider to find easy step by step instructions on how to receive our emails:

Outlook

• Add our address: support@denderacasino.com to your address book.
• In the tools menu click "Address Book"
• Then under file choose "New Entry" and select "New Contact". This will launch a new window.
• Enter: DenderaCasino in the "Full Name" field, then type our address: support@denderacasino.com
• Click "Save and Close"

Hotmail or MSN

• Open your Hotmail mailbox.
• Click the "Options" tab, then open: "Junk E-Mail Protection", and click on "Safe List".
• Type: support@denderacasino.com or any of our other email addresses into your safe list. Note: If you see one of our emails in your Junk Mail folder, click on 'This is not Junk Mail' to avoid having email from the same source sent to the Junk Mail folder in the future.

Yahoo Mail

• Open your Yahoo mailbox
• Click Mail Options
• Click Filters
• Click Add Filter
• In the top row, labeled "From header", make sure "Contains" is selected in the pull-down menu
• Then enter the DenderaCasino email address: support@denderacasino.com
• At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu
• Click the "Add Filter" button again
• If the DenderaCasino emails have been filtered to your "bulk" folder, simply open the message and click on "This is not Spam" next to the "From" field

Yahoo Mail

• Open your Yahoo mailbox
• Click Mail Options
• Click Filters
• Click Add Filter
• In the top row, labeled "From header", make sure "Contains" is selected in the pull-down menu
• Then enter the DenderaCasino email address: support@denderacasino.com
• At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu
• Click the "Add Filter" button again
• If the DenderaCasino emails have been filtered to your "bulk" folder, simply open the message and click on "This is not Spam" next to the "From" field

AOL

• Open your AOL mailbox.
• Go to keyword: Spam Controls.
• Version 9.0:
• Open the latest email you have received from us.
• Click the Add Address button (on the right) to add to your "People I Know" list and add support@denderacasino.com
• Replace the address in the Send To box with a DenderaCasino address.

Wanadoo

• To ensure that your DenderaCasino emails are delivered to your Wanadoo mailbox, simply add us to your Wanadoo contacts list:
• Open your Wanadoo mailbox.
• Open the email from DenderaCasino.
• Double-click on the DenderaCasino message to open it in a separate window.
• Click with the right mouse button on the DenderaCasino address that you want to store.
• Then in the menu: Click on "Add to Address Book".

Gmail To ensure that your DenderaCasino emails are delivered to your Gmail inbox, simply add us to your Gmail contacts list:

• Open your Gmail mailbox.
• Click on Contacts
• Click Add Contacts
• In the "Name" field enter: DenderaCasino
• In the "Email" field enter: support@denderacasino.com
• Click "Add Contact".

Comcast To ensure that your DenderaCasino emails are delivered to your Comcast inbox, simply add us to your Comcast webmail favorites list:

• Select the "Compose Email" button.
• Select the "Edit" link above the "Favorites" box.
• Select the contacts in your address book that you wish to add to your Comcast webmail favorites list and click "Add". You can add up to five contacts to the list.
• Click "Save"